Privacy Policy
Your trust is the foundation of every journey we create. Heart of Afrika Safaris is committed to safeguarding your personal information with the same care and attention to detail that defines every safari experience we craft.
Last Updated: May 31, 2026
Information We Collect
To design your bespoke safari experience, we collect certain personal information when you enquire, book, or interact with our services. This enables us to tailor every detail of your journey.
How We Use Your Information
Your information is used exclusively to deliver exceptional service and ensure every aspect of your safari journey is seamlessly orchestrated.
- Responding to your safari enquiries
- Building custom itineraries tailored to you
- Booking luxury accommodations and lodges
- Processing secure payments
- Sending essential travel documentation
- Providing 24/7 customer support
- Delivering curated marketing communications
- Improving our website and guest experience
Information Sharing
We share personal information only with trusted partners essential to delivering your safari experience. These include:
- Safari lodges and luxury tented camps
- Hotels and boutique accommodation providers
- Airlines and charter flight operators
- Ground transport and transfer services
- Secure payment processing providers
- Government and immigration authorities, when legally required
"We never sell, rent, or trade your personal information to third parties for marketing purposes. Your privacy is sacred to us."
Cookies & Website Tracking
Our website uses cookies and analytics tools to understand how visitors interact with our content, enabling us to continuously refine the experience we offer.
What We Track
- Essential Cookies — required for basic website functionality and security
- Analytics Cookies — help us understand visitor behavior and improve content
- Performance Tracking — monitors page speed and technical performance
- Experience Optimization — remembers your preferences for a personalized visit
You can manage your cookie preferences through your browser settings at any time. Disabling cookies may affect certain website features.
Data Security
Protecting your information is paramount. We employ industry-leading security measures to safeguard your data at every stage.
International Travelers
Heart of Afrika Safaris welcomes guests from around the world. As a result, your personal information may be processed across different jurisdictions to facilitate your travel arrangements.
This includes processing international bookings, facilitating cross-border communications with lodges and service providers across East Africa, and assisting with travel document verification where required. We ensure appropriate safeguards are in place for all cross-border data transfers.
Marketing Communications
With your consent, we may send you carefully curated newsletters, exclusive promotional offers, seasonal travel inspiration, and information about new safari experiences.
Every marketing email includes a clear unsubscribe link. You may opt out at any time, and we will promptly honor your request. Opting out of marketing communications will not affect essential correspondence related to active bookings.
Your Rights
You have complete control over your personal data. We respect and uphold your rights to:
To exercise any of these rights, please contact us at info@heartafrika.com. We will respond to all legitimate requests within 30 days.
Third-Party Links
Our website may contain links to third-party websites, including luxury lodges, tourism organizations, conservation partners, and government agencies. These links are provided for your convenience and information.
Heart of Afrika Safaris is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policy of any site you visit through our links.
Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children without verifiable parental or guardian consent. Family safari bookings involving minors are handled exclusively through the accompanying adult.
If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take immediate steps to delete that information.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational procedures. When significant changes are made, the "Last Updated" date at the top of this page will be revised.
We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after updates constitutes acceptance of the revised policy.